Warranty & Returns Policy
Overview
At Power Bike Kits, we stand behind the quality of our products and aim to provide you with the best possible experience. That’s why we offer a comprehensive warranty and a hassle-free returns policy to give you peace of mind.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Warranty Policy:
- Duration: All our ebike conversion kits come with a 12-month warranty.
- What’s Covered: Manufacturing defects, faulty components, and any issues arising from normal use.
- How to Claim:
- Contact us at contact@powerbikekits.com.au with proof of purchase and a description of the issue.
- Our team will guide you through the process and provide a resolution (repair, replacement, or refund).
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Returns
Returns Policy:
- Change of Mind: We accept returns within 30 days of purchase, provided the product is unused, in original packaging, and in resellable condition.
- Faulty Products: If you receive a defective or damaged product, contact us immediately for a free return or exchange.
- How to Return:
- Email us at contact@powerbikekits.com.au to initiate a return.
- We’ll provide instructions.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at support@powerbikekits.com.au to arrange an exchange.
Refund Process
Once we receive and inspect the returned item, refunds will be processed within 5-7 business days.
Note: Shipping costs for change-of-mind returns are the customer’s responsibility.
For any questions about our policies, feel free to contact us—we’re here to help!
Need help?
Contact us at contact@powerbikekits.com.au for questions related to refunds and returns.